Alberta Pensions Services
A user experience project focused on making a complicated retirement process easier to manage for public servants.
Part of APS’s large internal changes was an overhaul of the client portal used by pensioners to track and manage their pension plans online – called mypensionplan.
They were in the midst of a overhaul of the entire back end of the platform and needed an outside perspective to create the branding and user interaction (UI) design of the new portal.
As I went through the info gathering process for this project I identified three key problems I would have to solve with the UI design – the first being the age range of users, the second being future scalability and the third being the multiple branding of their plans.
The design of this portal’s UI was unique in that it had to serve both retired pensioners and working people managing their future pensions – a rather wide age range not seen in many online applications.
As this was the first stage amongst many, the UI design elements also had to be able to scale to accommodate several new features as portions of the new portal were unveiled to the public.
APS is also in charge of seven different pension plans – four of them with their own unique brand. The portal UI I designed would have to be able to be customized for each of these so they could retain their unique branding while making sure the portal’s design was still efficient.
User Interface Design (UI)
User Experience Design (UX)
Overall the UI/UX design was a huge hit with both the company and their pensioners. During our initial meeting with the executive, they mentioned how we had managed to streamline to average user’s experience with the portal and were very pleased with the end result.
Today Alberta Pensions Services has rolled out several phases of their mypensionplan portal to their pensioners, with new features and phases being created every year. This company is committed to using technology and design to enrich their customer’s experience and it really shows in their success.