Alberta Pipe Trades College
Streamlining registration processes for this educational institute committed to building a better Alberta.
I was asked to come in and speak to the College board members about how I could revive their 8 year old website to fit the new look and feel of the college’s new building. I told them it would be a more fitting solution to start from scratch. Trying to make technology as old as their current website suit the more advanced goals of the college wouldn’t be a fitting solution.
I identified the three main goals for the college’s new website – online registrations, course communications, and a modern feel to mimic the new building. The college wanted to lessen the load on their staff for the registrations of their courses by placing some of the process online (on registration day it wasn’t uncommon to have 100 people lined up out the door!)
By making sure their website contained all of the information previously only accessible by phone, the secondary goal of communicating course information online would allow their students to access info easily while easing the burden on their administration staff.
Once the website was live the internal staff at the college saw a decrease in the amount of work they were doing answering information questions and registering students into their courses. Once given an alternative method of registering and of pre-registering for their courses, most students took it and this allowed for shorter wait lines and quicker processing.
Overall the website was a successful addition to the college’s registration process and continues to serve them and their students.